How to Fulfil Salon Reception Duties

Duration18 minutes
Skill levelFoundation
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Overview

Learn how to fulfil all the requirements of the salon reception from when a client enters to leaves the salon in this foundation MHD video tutorial. You will explore why the reception is the eyes and heart of your business and why an efficient, friendly and professional reception is imperative to the health of your salon.

Members can also download our Fulfil Salon Reception Duties factsheet.


Technical skills

  • Confidential information
  • Confidentiality
  • Data Protection Act
  • Effective rapport
  • Enhancing salon image
  • Fraudulent card
  • Invalid card
  • Legal requirements
  • Limits of own authority
  • Methods of communication
  • Payment discrepancies
  • Payment dispute
  • Personal presentation
  • Positive impression
  • Relevant person
  • Responsible persons
  • Sale of Goods and Services Act 1979
  • Salon procedures
  • Salon requirements
  • Trades Description Act
  • Working practices
  • Workplace policies

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