Consultancy skills and communication video tutorial

With Tracey Sajno
Duration9 minutes
Skill levelAll levels


A professional consultation encompasses many skills, ranging from technical knowledge about treatments and services to effective communication and observation. In this tutorial, you will learn that the consultation process is a two-ways. Sometimes what the client wants is not possible, or a client may not know what they want, and a method of advice and discussion needs to take place. The client and stylist should agree in advance on the hairdressing service, how much it will cost and how much time it will take.

Technical skills

  • Contra-indications
  • Cross-infection
  • Cross-infestation
  • Density
  • Elasticity
  • Environmentally damaged hair
  • Face shape
  • Factors influencing service
  • Growth patterns
  • Head shape
  • Influencing factors
  • Length of hair
  • Lifestyle
  • Porosity
  • Skin tone
  • Texture


Contributor: Tracey Sajno
Model: Elinor Blakeley
Make-Up Artist: Melissa Bourne

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