Give Clients a Positive Impression of Yourself and Your Organisation
With Various
Duration3 minutes
Skill levelBeginner


All areas of a salon’s business provides an experience and impression to all clients. As well as representing your salon, you are also representing yourself. If you provide a great experience the client will return to the salon, may request your services and may recommend others to you. 

We recommend this video to all salon owners, hairdressers, students and tutors.

This video is from our City & Guilds NVQ Level 2 section of, which is mapped to NVQ and VRQ qualifications and provides learning support to tutors and students.

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Technical skills

  • Appropriate Language
  • Communication
  • Courteous Behaviour Effective Rapport
  • Enhancing the Salon’s Image
  • Ethical Standards Harmonious Working Relationships
  • Hospitality
  • Methods of Communication Personal Presentation
  • Positive impression
  • Productivity


Contributor: Various
Model: N/A
Make-Up Artist: N/A
Photographer: N/A

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