Frequently Asked Questions
 
I have forgotten my password, what should I do?

Simply click on Forgot Password on the login page, enter your registered email address in the box provided and then click on 'Retrieve Password'. The system will then reset your password and email it to you.

To help ensure you receive our password reset emails please add admin@myhairdressers.com to your address book or safe senders list.

If you do not receive our password reset email please check your SPAM or JUNK folders before contacting us.

How do I change my password?

Once you are logged in, go to the 'members' area of the site (link at top of page) and then click on 'My Profile'. Now click on 'Change Password' at the bottom of the page, enter your old and new password and click 'Update Account'.

Will this work on my computer?

Please find below the recommended system requirements for running myhairdressers.com.

Platform:
Microsoft Windows XP or Windows Vista
Mac OS X v10.1 or later

Browser:
Microsoft Internet Explorer 7.0 or later
Safari 1.x or later
Firefox 1.x or later
Mozilla 1.x or later
Netscape 7.x or later
Opera 7.11 or later

There are known problems running myhairdressers.com with an AOL browser so we recommend you use a browser from the above list as an alternative. Please contact us if you need assistance.

Screen Resolution:
1024x768 or higher

Adobe Flash:
Version 9.x or higher

Broadband Connection: 
We recommend a broadband speed of 1Mb or higher

Can I download your hairdressing tutorials?
The training can only be watched online as streaming video. It cannot be downloaded to a computer. We've provided a step-by-step PDF document that compliments a haircut and help remind you of important steps of a cut after you've watched a hairdressing training video.
Why does the video keep stopping and starting while I'm watching it?
It's possible that your video download speed is slow or inconsistent. In this case, you can try pausing the hairdressing training video until the entire stream is downloaded and then playing the video. On rare occasions, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache or 'refreshing' your browser.
How do I cancel my subscription?
WAYS TO CANCEL
You may cancel your subscription at any time. To cancel, please choose one of the following options:-

1. Email us at admin@myhairdressers.com

2. Telephone us on +44 (0)1702 719 132 between the hours of 09:00 and 17:30 GMT Monday to Friday

3. Write to us at this address: My Hairdressers Limited, 1231-1233 London Road, Leigh on Sea, Essex SS9 3JA, United Kingdom.

Please include your full name, username (email address) and/or your Netbanx reference number in all correspondence.

IMPORTANT
1. Notice is required a minimum of three business days prior to your next billing date to avoid further charges.
2. If you have not received our email confirmation within 3 business days please contact us again with your request. To help ensure you receive our confirmation email please add admin@myhairdressers.com to your address book or safe senders list. Please check your SPAM or JUNK folders before contacting us again.

Do you offer educational discounts for salons or educators?
Absolutely.  If you are a salon and would like to provide your staff with the latest hairdressing training techniques and styles, or an educational institute wanting to provide students with online eductional material please contact us to discuss discounted prices.

PLEASE PROVIDE YOUR TELEPHONE No. IF YOU REQUIRE A QUICK RESPONSE.
How much does it cost in my local currency?

1. Please ensure Pound Sterling is selected in the From: box below
2. Select your local currency in the To: box
3. Enter the Monthly Subscription (10) or Annual Subscription (100) amount in the GBP box
4. You will see the equivalent amount in your local currency displayed in the box below it (calculated at today's exchange rate)


Please Note:
Your bank or building society may use a different exchange rate to that used above.
Your subscription renewal amounts will fluctuate according to the prevailing exchange rate.

myhairdressers.com is not responsible for the content of external websites.

Do you offer hair coloring videos?
Absolutely. Every hairdressing video is accompanied by a detailed step-by-step explaining how the colour was acheived. Hair colouring videos are presented by world renowed colourists.
How often are your hairdressing step-by-step videos added?
A minimum of four new videos are added to our library every month - including two step-by-step haircuts and two step-by-step colouring videos.
How often can I view your online hairdressing videos?
There is no limit. You can acess the videos as often as you like 24/7, 365 days of the year.
I've submitted a query but have received no reply - why not?

We aim to respond to all queries by email within two working days. If you have received no response from us within a few days it is possible that our email has been rejected by your email client as SPAM. Please check your SPAM folder before contacting us again.

We also recommend you add the following myhairdressers.com email addresses to your address book or safe senders list:-

admin@myhairdressers.com
myhairdressers.com@mail.vresp.com

If you have still not received a reply after one week please call us on one of the telephone numbers listed on our contact us page.

I can't find the answer to my question here, what should I do now?

Please fill in the form on our contact us page providing us with as much information as possible about your problem in the comments box. We aim to respond to all queries within two working days.

To ensure you receive our email response to your query please add the following myhairdressers.com email addresses to your address book or safe senders list:-

admin@myhairdressers.com
myhairdressers.com@mail.vresp.com

If you have not received a reply after a few days please check your SPAM folder.

 
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